Last updated: September 2026

Katrina Zaat Counselling and Psychotherapy is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information may be collected, why it is collected, how it is used and the rights you have in relation to your personal information.

1. Who We Are

Katrina Zaat Counselling and Psychotherapy provides counselling and psychotherapy services.

For questions about this Privacy Policy or how your personal information is handled, please contact:

Email: contact@katrinazaatpsychotherapy.com
Telephone: 07516 38 28 67

2. Information We May Collect

Depending on how you interact with the practice, personal information collected may include:

• Your name

• Email address

• Telephone number

• Information provided through website contact forms or enquiries

• Appointment and booking information

• Relevant correspondence

• Information necessary for providing counselling or psychotherapy services

• Payment and transaction information

• Technical information relating to your use of the website, such as IP address, browser type and device information

As part of counselling or psychotherapy services, you may choose to provide information concerning your physical or mental health, personal circumstances or other sensitive matters.

Some of this information may be classed as special category personal data under UK data protection law and will be treated with particular care.

3. How Your Information Is Collected

Personal information may be collected when you:

• Contact the practice by email or telephone

• Submit an enquiry through the website

• Arrange or attend an appointment

• Provide information during the course of counselling or psychotherapy

• Make a payment

• Browse or interact with the website

Some technical information may also be collected automatically through cookies and similar technologies. Please see the separate Cookie Policy for more information.

4. How Your Information Is Used

Personal information may be used to:

• Respond to enquiries

• Arrange and manage appointments

• Provide counselling and psychotherapy services

• Communicate with you about appointments or services

• Maintain appropriate professional and clinical records

• Process payments and maintain financial records

• Meet legal, regulatory, professional or safeguarding obligations

• Maintain the security and operation of the website

• Understand how the website is being used, where appropriate

Personal information will only be used where there is a lawful basis for doing so.

Where special category information, such as health information, is processed, it will only be processed where an appropriate additional legal condition applies.

5. Confidentiality

Information shared as part of counselling and psychotherapy is treated as confidential.

There may, however, be limited circumstances where information needs to be disclosed, for example where required by law, where there are safeguarding concerns, or where there is a serious risk of harm. Where appropriate and possible, this would normally be discussed with you.

Information may also be discussed confidentially as part of professional clinical supervision in accordance with professional and ethical requirements.

6. Sharing Your Information

Personal information will not be sold or rented to third parties.

Information may be shared with carefully selected service providers where necessary to operate the practice, such as providers of secure email, website hosting, appointment systems, payment processing or other professional services.

Information may also be disclosed where required by law, for safeguarding purposes, or where necessary to establish, exercise or defend legal claims.

Where third-party providers process personal information on behalf of the practice, appropriate steps will be taken to ensure that information is handled securely.

7. How Long Information Is Kept

Personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, insurance or professional obligations.

Different types of information may be subject to different retention periods.

When information is no longer required, it will be securely deleted or destroyed.

8. Keeping Your Information Secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to confidential client information is restricted where appropriate, and particular care is taken with sensitive information relating to counselling and psychotherapy.

9. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

• Request access to personal information held about you

• Ask for inaccurate or incomplete information to be corrected

• Request deletion of your personal information in certain circumstances

• Request restriction of the way your information is processed

• Object to certain types of processing

• Request transfer of your information in certain circumstances

• Withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal or professional exemptions.

To exercise any of these rights, please contact:

contact@katrinazaatpsychotherapy.com

10. Third-Party Websites

The website may contain links to third-party websites. Katrina Zaat Counselling and Psychotherapy is not responsible for the privacy practices or content of external websites.

You should review the privacy policies of third-party websites before providing them with personal information.

11. Complaints

If you have concerns about how your personal information has been handled, please contact Katrina Zaat Counselling and Psychotherapy in the first instance.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to the practice, website, services or applicable legal requirements.

The latest version will be published on the website.